Privacy Policy
SRD LIGHTS PTY LTD ABN 51 648 057 596 ‘SRD Lights’ respects your right to privacy and is committed to protecting the privacy of our customers and website visitors. We adhere to the National Privacy Principles outlined in the Privacy Act 1988 (Cth). This policy explains how we collect and handle your personal information.
“Personal information” is any information that we hold that can be used to identify you. Examples of personal information may include your name, phone number, address, email address, credit card information, and IP address. By using our online platform or interacting with SRD Lights, you accept the terms and conditions of use and consent to the collection, disclosure, and use of your personal information in accordance with the terms and conditions of the online platform and this privacy policy.
Collection of personal information
SRD Lights may receive and store personal information that you enter onto our website, provide to us directly, or give to us in other forms from time to time.
You may provide personal information to allow us to send you information, provide updates, and process orders for products or services. We may also collect additional information at other times, including but not limited to when you provide feedback, information about your personal or business affairs, change your content or email preferences, respond to surveys and promotions, provide an online review, financial or credit card information, or communicate with our customer support.
Additionally, we may collect any other information you provide while interacting with us.
We reserve the right to record telephone calls and keep them on file in the same way that we store emails and other correspondence. SRD Lights collects personal information for the purpose of conducting our business, managing our website as outlined in our terms and conditions, providing and improving our services to you, and promotional and marketing activities. We may also collect personal information to disclose it to suppliers or other third parties.
How do we collect it?
SRD Lights collects personal information from you in a variety of ways, including when you interact with us electronically, via telephone, or in person, when you access our website, and when we provide our services to you. We may also receive personal information from third parties. If we do, we will protect it as outlined in this privacy policy.
Use of Personal Information
SRD Lights may use the personal information collected from you to provide you with information, updates, and our services. We may also inform you about new and additional products, services, and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
SRD Lights may contact you through various means, including but not limited to phone, email, SMS, social media, or mail. We may use your personal information to make our services smarter, faster, more secure, integrated, and useful to you. We use collective learning about how people use our services, as well as feedback provided to us, to troubleshoot and identify trends, usage patterns, activity patterns, and areas for improvement of our services.
We may use your personal information to provide you with direct marketing materials and information.
We may also work with third parties who help us improve the services we provide to you. This assistance may include consulting, sales, and/or technical support to deliver improvements for you. We may share your information with these third parties in connection with the assistance they are providing to us, such as to help with marketing and promotions. We may also share information with these third parties where you have agreed to the sharing.
Disclosure of Personal Information
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors to the extent reasonably necessary for the purposes set out in this policy. Personal information is only shared with a third party when it is necessary for the delivery of our services.
In some cases, we may need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, during legal proceedings, or in response to a request from a law enforcement agency.
We may also use your personal information to protect the copyright, trademarks, legal rights, property, or safety of SRD Lights, our customers, or third parties.
Information we collect may be stored, processed, or transferred between parties located in countries outside of Australia from time to time. If there is a change in control of our business or a sale or transfer of business assets, we reserve the right to transfer, to the extent permitted by law, our user databases along with any personal and non-personal information contained in those databases. This information may be disclosed to a potential buyer under a confidentiality agreement. We will only disclose information in good faith and when required by the circumstances listed above.
By providing us with personal information, you consent to the terms of this privacy policy and the types of disclosures covered by this policy. When we disclose your personal information to third parties, we will request that they follow this policy in handling your personal information.
Security of Personal Information
SRD Lights is committed to ensuring the security of the information you provide to us. To prevent unauthorized access or disclosure, we have implemented appropriate physical, electronic, and managerial procedures to protect and secure the information and prevent it from being misused, interfered with, lost, accessed without authorization, modified, or disclosed.
However, the transmission and exchange of information is done at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. While we take steps to safeguard against unauthorized disclosures of information, we cannot guarantee that personal information we collect will not be disclosed in a way that is not in accordance with this privacy policy.
Access to your Personal Information
You have the right to request details of any personal information that we hold about you, as outlined in the Privacy Act 1988 (Cth). A small administrative fee may be required for this information. If you would like a copy of the information we have on you or believe that any of the information we have is incorrect, outdated, incomplete, irrelevant, or misleading, please contact us at [email protected].
To protect your personal information, we may ask you to provide identification before releasing any information.
In certain circumstances specified in the Privacy Act, we reserve the right to refuse to provide you with information that we hold about you.
Policy Updates
Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.
Our Privacy Policy is available on our website. If you have any objections to the Privacy Policy at any time, you should not utilise our online platform.
Privacy Policy Complaints and Enquiries
If you have any concerns or complaints about our privacy policy, we encourage you to send them to us in writing at [email protected].
We take all complaints very seriously and will promptly respond after receiving written notification of your concern.
Website
When you visit our website, we may collect certain information such as your browser type and operating system, as well as the website you visited before coming to ours. This information is used in an aggregated form to analyze how people use our website, so that we can improve our service.
We may also use cookies on our website from time to time. Cookies are small files that a website uses to identify you when you return to the site and to store information about your use of the site. Most web browsers automatically accept cookies, but you can choose to reject them by changing your browser settings. However, this may prevent you from fully benefiting from our website. Our website may also use cookies to analyze website traffic and improve the website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Ads and Facebook Ads. These ads may appear on our website or other websites you visit.
Our website may contain links to other websites not owned or controlled by us. These links are provided for your convenience only. Links to third-party websites do not constitute sponsorship, endorsement, or approval of these websites.
If you have any questions or would like further information about our online privacy policy or our firm privacy policy, please contact us at [email protected]
